Shipping policy

Every piece is thoughtfully handcrafted, carefully packaged, and shipped from my California studio with care. I take great pride in ensuring your pottery arrives safely and ready to be enjoyed.

Processing Time

Ready-to-ship items are typically packaged and shipped within 1–5 business days of your order being placed.

Custom and preorder items require additional production time. Estimated lead times will always be noted in the product description.

Once your order ships, you'll receive a confirmation email with tracking information so you can follow its journey.

Shipping Destinations

I currently ship throughout the United States and Canada.

Shipping rates are calculated automatically at checkout based on your order, package weight, and destination.

International Inquiries

If you're located outside of the United States or Canada and are interested in purchasing a piece, please use the Contact form on my website. I'll be happy to see if shipping to your location is possible and provide a custom shipping quote.

Please note that buyers are responsible for any customs duties, taxes, or import fees required by their country.

Packaging

The safety of your pottery is my highest priority.

Each order is carefully wrapped and packaged to help ensure it arrives safely. Whenever possible, I use recycled boxes and packing materials collected from local businesses to reduce waste while giving quality materials a second life.

Because ceramics are inherently fragile, I kindly ask that you save all original packaging if your order arrives damaged. Shipping carriers often require photos of both the item and its packaging when processing damage claims.

Address Accuracy

Please verify that your shipping address is correct before completing your order.

If a package is returned due to an incorrect or incomplete shipping address, the buyer is responsible for any additional shipping charges required to resend the order.

Lost or Delayed Packages

Once your package has been handed over to the shipping carrier, delivery times are outside of my control.

If your tracking shows a delay, please allow the carrier additional time to complete delivery.

If your package appears to be lost, please contact me. I'll gladly help you work with the shipping carrier to locate it whenever possible.

Packages marked as Delivered by the shipping carrier are considered delivered. Unfortunately, The Made Line cannot be responsible for lost or stolen packages after delivery.

Damaged Shipments

If your order arrives damaged, please contact me within 3 days of delivery by emailing jess@themadeline.com or through the Contact page.

Please include:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the shipping box and packaging

Please do not discard the damaged item or packaging until we've had a chance to review your claim.

Depending on the item and current availability, I'll gladly arrange a replacement or issue a refund.

Questions?

If you have any questions about shipping before placing your order, please don't hesitate to reach out. I'm always happy to help.

Thank you for supporting The Made Line. Every order means the world to me, and I appreciate your patience while I carefully prepare each handmade piece for its new home.